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Frequently Asked Questions

  • I'm missing an item from my order, what do I do?"
    We’re sorry to hear that! Please email us at and we’ll send you the missing item as soon as possible.
  • What do I do if I receive a defective item in my order?
    Oh no! Please email us at together with image of clear defect part of the item within 7 working days of receiving the item(s) and we’ll process an exchange for the defective item accordingly. If the defected item is still in stock, replacement piece will be sent out with a stamped envelope after the return of the defect piece. Customers are required to mail the defect piece out to us within 7 working days from our email reply. In the event whereby the defected item is out of stock, store credits/refunds may be issued. Refund will only be done if the item is being returned back to us. Meetups/personal drop-offs will strictly not be adhered to for returns.
  • I have an incorrect item in my order, what do I do?"
    Please email us at and our team will advise you on the exchange process. In the event that stocks are no longer available, store credits/refunds will be issued.
  • Can I amend my order after I've placed it?
    Please email us at with your order number for the team to check if your items have been dispatched.
  • Can I cancel my order after I've placed it?
    Please email us at with your order number and we will evaluate on a case by case basis.
  • Can I get a refund if the price has changed since I ordered it?
    As stated in our Terms and Conditions, we will change the information on our website and social media time to time. In this case, we’re afraid we will not be able to provide a refund for the difference in price.
  • What can I do if the payment for my order is declined?
    If your payment has been declined, please submit a new order as we are unable to process any orders if payment has not been made and verified by us. To help ensure your payment will not be declined when placing a new order, we suggest checking the following: - Check the card details on your account to make sure the information is correct, e.g. the expiry date of your card. - Make sure you enter the CVV correctly - that's the three-digit number on the back of your card. - Your card issuer may have declined your payment - please contact them to verify. If you've checked all of the above, try paying with another card. If you’ve tried all these and are still having problems, please drop us an email at
  • Do you offer a wholesale discount for bulk buying?
    Please email us at for special rates for bulk purchases.
  • What delivery options do you offer?
    1. Registered Delivery ($4-6) - 2 to 4 working days 2. Express Delivery ($8) - 1 to 2 working days Free delivery is offered for local purchases above SGD80. (Applicable separately for backorder and instock items)
  • What should I do if my order hasn't been delivered yet?
    Please check your tracking link for the order status for Smartpac. If it is marked delivered and you have not received, please email us at and it will be evaluated.
  • What happens if I'm not in when my order arrives?
    Smartpac are delivered directly to your letterbox. Please check them.
  • My order status is still ‘order processing’, when will it be shipped?"
    Our team takes 2 – 3 working days (excluding weekends and PH) after your payment has been verified to process your order and dispatch your parcel. Please be assured that we will ship out your order once we have verified everything on our end.
  • Can I have my parcel redirected to a different address?
    Please email us at with your order number in order for the team to check if your parcel has been dispatched. If your parcel has been dispatched, we are unable to redirect it to a different address.
  • Can I choose a specific time or day for my delivery?
    Unfortunately, this service is currently unavailable for all our shipping options.
  • Can I self-collect my items in person?
    Self collection is not available at the moment.
  • Do you accept returns?
    Yes, we accept returns for regular priced items in exchange for store credits. Orders made with promotional codes, store credits, sale items and non-clothing items such as accessories and bags are not allowed for returns. Please email us at within 7 working days of receiving the item(s) specifying the order number and the item(s) you wish to return.
  • Why hasn't my return/refund of store credits been completed yet?
    Our team takes 5 to 7 working days to process all requests and we seek your understanding while we verify if the return/refund of store credits is possible.
  • I returned an item and it was incorrectly refunded or replaced.
    Please email us at at and we will double check with the team immediately. We do apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any.
  • Do you refund postage fees if I return something?
    We will reimburse postage fees if the returns are for defect items. However, we will not be able to reimburse postage fees if you are returning the item for store credits.
  • How can I pay for my order?
    We accept ONLY credit card at this juncture. *ATM transfers and cash deposits are strictly not accepted.
  • Can you tell me if you're getting an item back in stock?
    Our products are available in limited quantities. If there are many requests for the item which is out of stock, we may consider bringing it back via backorder!
  • Where can I find your size guide and care instructions?
    You can refer to our Customer Care page here for more information on size guide. Otherwise, measurements for our apparels are listed on their respective pages.
  • Can you give me more information about your products?
    If you’d like more information on our products, please feel free to email us at
  • How can I get in touch with your Customer Care Team?
    You can email our Customer Care Team at

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