We’re sorry to hear that! Please email us at askthewildflow3r@gmail.com and we’ll send you the missing item as soon as possible.

Oh no! Please email us at askthewildflow3r@gmail.com together with image of clear defect part of the item within 7 working days of receiving the item(s) and we’ll process an exchange for the defective item accordingly.

If the defected item is still in stock, replacement piece will be sent out with a stamped envelope after the return of the defect piece. Customers are required to mail the defect piece out to us within 7 working days from our email reply.

In the event whereby the defected item is out of stock, store credits/refunds may be issued.

Refund will only be done if the item is being returned back to us. Meetups/personal drop-offs will strictly not be adhered to for returns.

Please email us at askthewildflow3r@gmail.com and our team will advise you on the exchange process. In the event that stocks are no longer available, store credits/refunds will be issued.

Please email us at askthewildflow3r@gmail.com with your order number for the team to check if your items have been dispatched.

Please email us at askthewildflow3r@gmail.com with your order number and we will evaluate on a case by case basis.

As stated in our Terms and Conditions, we will change the information on our website and social media time to time. In this case, we’re afraid we will not be able to provide a refund for the difference in price.

If your payment has been declined, please submit a new order as we are unable to process any orders if payment has not been made and verified by us.

To help ensure your payment will not be declined when placing a new order, we suggest checking the following:

- Check the card details on your account to make sure the information is correct, e.g. the expiry date of your card.

- Make sure you enter the CVV correctly - that's the three-digit number on the back of your card.

- Your card issuer may have declined your payment - please contact them to verify.

If you've checked all of the above, try paying with another card.

If you’ve tried all these and are still having problems, please drop us an email at askthewildflow3r@gmail.com.

Please email us at askthewildflow3r@gmail.com for special rates for bulk purchases.